When you make a Booking with Skytouch, you agree to the applicable policies displayed during the booking process. You can find each Service Provider's cancellation policy and other policies (such as age requirements, security/damage deposits, additional supplements for group Bookings, extra beds, breakfast, pets, accepted cards, etc.) on our Platform: on the Service Provider information pages, during the booking process, in the fine print, and in the confirmation email or ticket (if applicable).
If you cancel a Booking or don’t show up, any cancellation/no-show fee and any refund will depend on the Service Provider’s cancellation/no-show policy.
Some Bookings cannot be cancelled for free, while others can only be cancelled for free before a specified deadline.
If you book a Travel Experience by paying in advance (including all price components and/or a damage deposit if applicable), the Service Provider may cancel the Booking without notice if they cannot collect the balance on the specified date. If they do cancel, any non-refundable payment you’ve made will only be refunded at their discretion. It's your responsibility to ensure the payment is completed on time (that your bank, debit card, or credit card details are correct, and that sufficient funds are available in your account).
If you believe you will not arrive on time, please contact your Service Provider and inform them of your expected arrival time. It’s your responsibility to ensure timely arrival – and if you aren’t, Skytouch is not responsible for any associated costs (e.g., the cancellation of your Booking, or any fees the Service Provider may charge).
As the person making the Booking, you are responsible for the actions and behavior (in relation to the Travel Experience) of everyone in your group. You are also responsible for obtaining their permission before providing us with their personal data.
Terms and Conditions
At Skytouch, you can find the cancellation policy in the Contract of Carriage between you and the airline. This information is available during the booking process and after your Flight is confirmed.
Changing or cancelling your Flight with Skytouch may incur a fee.
Airlines have the right to reschedule or cancel flights in accordance with their terms & conditions, Contract of Carriage, or specific airline policies.
Different tickets from the same airline may have varying restrictions or include different services. Please ensure you read all the details provided during the booking process.
